Refund Policy

Businesses receive instant digital dashboard access after onboarding or service activation. Digital dashboard access and setup review may begin during the first 0-7 days after purchase or approval.

Campaign service fees are eligible for a 100% refund before the campaign launches if no campaign has gone live and no participant-facing offer has been activated.

Once campaign setup begins, refunds may be partial or provided as platform credit based on work already performed, assets created, configuration time, support time, payment-provider rules, and any committed promotional budget.

Active consumer-redeemed merchant vouchers, honored promotional offers, approved earned rewards, and participant-facing commitments are non-refundable once redeemed or approved because the merchant has already received campaign activity or customer value.

Unused promotional funds should follow clearly disclosed campaign terms and should not be treated as AIEP Growth operating revenue without a lawful, disclosed basis.